Orchard Facilities Management’s Estates Helpdesk is going from strength to strength as we continue to support a growing number of local businesses in the Calderdale and Kirklees areas with emergency and regular maintenance and repairs.
We support clients with any reactive property maintenance issues including general repairs, leaks, caretaking, car park sweeping, gritting, gardening, replacing roof tiles, faulty alarms and emergency waste collection.
We support businesses in a consistent, professional and timely manner by providing a single point of contact. Our specially trained Helpdesk staff enable us to respond quickly by logging calls and triaging the situation. This means we can co-ordinate help efficiently and provide a high level of service.
Our Estates Helpdesk has been specially designed to be straightforward to use and accessible by phone or email. We give businesses a dedicated contact number and email address allowing them to log issues direct. Jobs are assigned to the relevant maintenance engineer and you can log in at any time to track progress right through to completion.
We also ensure customers are updated by email notification as the issue progresses through our system to resolution. Our ticketing process tracks service level agreements and ensures each issue is dealt with swiftly. Your own helpdesk number can also be diverted to our specialist support team for a fully integrated facilities management service. In addition, our state-of-the-art software systems identify incoming calls so that we can answer in your company name.
Running a successful Estates Helpdesk is essential when it comes to relieving businesses of the administrative burden associated with everyday maintenance and regulatory obligations, so they can focus on their core work.
We are pleased to be able to offer a professional, streamlined service; clients can rest assured all aspects of their property maintenance operations are in good hands.
The Estates Helpdesk service is for all businesses from SMEs to large blue-chip companies. To find out how you can have all your operational needs looked after in one place, with a single point of contact, call Orchard FM today on 01422 880 180.