Our Estates Helpdesk service is ideal for businesses that are not quite big enough to employ their own Facilities Manager but need someone to manage their FM function.
It offers 24/7 facilities management support 365 days a year by phone and email, relieving business owners of the burden of managing everyday maintenance, repairs and compliance schedules.
We provide a single point of contact for managing all FM supplier contracts, making sure you receive the highest level of service at the best possible price.
You will have a dedicated contact number and email address to allow you to log issues direct with our Estates Helpdesk. We assign your job to the relevant maintenance engineer and you can log in at any time to track progress right through to completion. You will also be updated by email notification as the issue progresses through our system to resolution. Our ticketing process tracks SLAs and ensures each issue is dealt with swiftly.
We administer repairs around your building and monitor SLAs with your FM suppliers and ensure optimum operational service levels are maintained.
We manage your Planned Preventative Maintenance schedule and check and collate compliance paperwork.
Most importantly, we invest heavily in training our staff to be polite, responsive and proactive, giving you the confidence to leave your entire facilities operation in our capable hands.
To find our more about our Estates Helpdesk service for SMEs call 01422 880 180.