Mechanical Engineering Ventures is a Huddersfield based manufacturing and engineering company, specialising in designing and fitting pumps. The company currently employs 18 people and has a second office in India.
Mechanical Engineering Ventures had been experiencing difficulties with its original IT support provider but Orchard Facilities Management was recommended as an alternative local supplier and immediately offered to help with some urgent IT issues.
Neil Ewing, Technical Director at Orchard Facilities Management, said: “When I met the team at Mechanical Engineering Ventures to discuss how we might be able to help them, I realised they had a critical issue that needed to be dealt with immediately in order to prevent it from impacting on the business.
“They had been locked out of their server and our priority was to get them back up and running before discussing how we might be able to work together in the future.”
Paul Gregory of Mechanical Engineering Ventures, said: “We were impressed with the way Neil and his team responded to our business needs immediately, even before we had started working with them.
“Since then Orchard Facilities Management has installed a new server for us and a digital telecoms system. They now handle all our IT hardware procurement and IT managed services.
“Any time there’s a problem Orchard responds immediately and sorts it out for us – Neil was actually locked in the building by accident once because he’d stayed late to fix a problem when everyone else had gone home!”