Forget Me Not Children’s Hospice and Orchard FM

“Orchard Facilities Management is an enthusiastic supporter of Forget Me Not Children’s Hospice as well as a trusted business partner. Everyone at Orchard understands our ethos and cares about our objectives which means the work they carry out for us goes far beyond just doing a good job.”

Peter Branson, Chief Executive of Forget Me Not Children’s Hospice

Forget Me Not Children’s Hospice supports children with life shortening conditions and their families. The charity does everything possible to make children happier and more fulfilled, for however long or short a time that may be.

Orchard Facilities Management works with Forget Me Not Children’s Hospice to ensure as little of its budget as possible is spent on bills, with more going directly to help children and their families.

Orchard is also proud to be a founder member of the hospice’s 99ers and 999ers schemes, providing the charity with sustained financial support through long-term corporate partnership.

Waste Management

“Orchard understands the cost pressures we are under and always goes that extra mile for us.”

Andrew Hill, Estates and Facilities Manager at Forget Me Not Children’s Hospice

Orchard Facilities Management manages all the hospice’s waste, including general waste, mixed recycling, confidential documents and clinical and sharps disposal.

“All our waste and recycling services are under one roof with Orchard, relieving us of the administrative burden and providing reassurance that we are always being offered the best deal.”

Orchard started working with Forget Me Not Children’s Hospice in early 2012 and now manages all the charity’s waste requirements including general waste, mixed recycling, confidential documents and clinical and sharps disposal. Orchard also provides washroom services for the hospice and its 10 shops.

Justin Holley of Orchard Facilities Management says:

“The charity’s needs are constantly changing as it grows but one thing that never alters is the fact that care and dignity forchildren and their families must be paramount. Waste operations have to be smooth, discrete and reliable to ensure that Forget Me Not can focus on its core business of delivering care and raising funds to provide it.

“We have recently surveyed every site and produced a recommendations report for service changes which we are now working to implement.  This will bring everything under one roof, which will deliver cost improvements and compliance. 

“One of the recommendations was to install CCTV to improve security at the Halifax shop.”

“As a broker we work with over 70 waste suppliers, each offering different benefits, which means there’s a lot of potential to shop around for the best prices. We can co-ordinate multiple sub-contractors to manage varied waste and recycling services on Forget Me Not’s behalf and our purchase volume gives us buying power with selected sub-contractors to secure lower purchase rates for the charity, enabling them to direct more of their funds to frontline care.”

 Andrew Hill of Forget Me Not Children’s Hospice says:

“Orchard Facilities Management has always been approachable and easy to work with but above all we know that they understand our priorities and work hard to secure the best prices on our behalf. There have been times when suppliers have raised their costs and Orchard has immediately gone out to negotiate a lower price or switched to a different supplier to protect our budgets because they know a price change would have a real impact on our work with children and their families.”

IT Managed Services

“Orchard are there whenever we need them and will happily come out even for the smallest thing.”

Claire Heaton, EA to the Chief Executive, Forget Me Not Children’s Hospice

Forget Me Not Children’s Hospice has grown from a team of four to a 80-strong organisation with an increasing dependence on reliable computer systems and data storage. When Orchard took over management of the hospice’s network services the equipment and infrastructure was in place but needed restructuring so that everything worked smoothly together.

Neil Ewing of Orchard Facilities Management says:

“The system had expanded bit by bit as additional equipment was added and new staff came along but it wasn’t working efficiently and if problems arose they could take days to resolve.  

“We aligned all elements of the computer system so that they were fully integrated and easy to use. We also assessed how they wanted to use the system so that we could identify where we could make improvements. Now we are on hand as the hospice’s virtual IT support desk 24 hours a day, every day, to respond to any technical issues.” 

 

 

Claire Heaton of Forget Me Not Children’s Hospice says: 

“We have a very open and honest working relationship with Orchard and the service they provide is excellent. Our rapid growth means we constantly need small jobs doing such as setting up new email addresses for staff and they are always quick to respond to call outs, even if it’s for something simple.

“They have really taken time to get to know how we operate and find solutions to make our computer systems work harder for us. One example of this was in January 2016 when we had a fire at Russell House, meaning all of our team had to work externally for two weeks. Orchard did everything they could to make this challenging period as manageable as possible, assisting with all of our IT needs and offering their professional advice.

“They understand the cost pressures we are under and they always go that extra mile for us.”