When a major retailer suffered three missed waste collections in a row they called on Orchard FM’s rapid response service to remove unsightly and potentially hazardous debris quickly and efficiently from its site near Leeds.
We were then able to take the waste to a local transfer station for safe and compliant disposal.
Our client was delighted with the service and praised us for our "prompt, efficient and highly professional actions."
Missed waste collections
Missed waste collections can cause chaos for a business and this prompted the launch of our rapid response service to respond to emergencies like this across the Calderdale and Kirklees area.
As well as managing waste and recycling on behalf of our clients we are now able to support them if a supplier lets them down. When a collection is missed our clients can telephone our estates helpdesk and request a visit fro our rapid response waste service.
Over the past year we have responded to every call out in the Huddersfield and Halifax area, supporting our local businesses and developing a relationship based on service and trust with our facilities management customers.
Unplanned waste can cause an obstruction as well as leaving a site looking untidy. This is particularly important for sites that need to maintain a neat appearance for customers and clients.
In this particular instance the site was a retail outlet and debris at the front of the store could have had a devastating impact on trade. There were also clear health and safety risks caused by debris near the entrance.
Emergency waste service
Our emergency waste collection service includes flytipping clearance, rubbish removal and the removal of waste following the failure of a supplier collection.
We operate a 24 hour helpdesk service for clients and in many cases we respond to non-clients too.
We are pleased that local businesses see us as the obvious choice in such situations and that we are able to provide the resources necessary to tackle the problem quickly and efficiently.